Who should I contact for technical support?

Contact DLI:
By e-mail: techline@dlionline.org
By phone: 301-622-1900 or toll free at 1-800-638-2627
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What is the refund policy of this site?

All sales are final once courses have been accessed.
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What are the site requirements?

The site and classes are compatible with all web browsers that have been updated within the past three years. The site and courses are also available on mobile devices.
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I forgot my password. What should I do?

Click the “Login” link in the top navigation, then click “Lost Your Password.” Enter your email address or username on the following page and you will be sent an email with a link that will allow you to reset your password. If you have technical difficulties, then contact the Service Center.
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How do I print my certificate?

Course certificates become available after completing your course. To review all certificates for completed courses, click on “My Courses” in the main navigation and click the “Access Certificates” button for each course.
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How long do I have access to my course?

You have access to your course for 365 days after course activation.
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Why am I being charged GST/VAT?

Sales in certain geographic locations require collection of additional taxes by sellers and distribution of those taxes by sellers to the appropriate government authorities. These tax rates differ by country/location and can generally be found on your country or locale’s official website.
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